New Times, New Ways
The Old Way
Is your agency workflow still reflecting the way things were done
under Periodic Interim Payment (PIP)? Back then, agencies run
their business with paper-intensive and manual processes. The
switch to New Times, New Ways Perspective Payment System (PPS)
accelerated things even more. Now, the emphasis is accuracy, speed,
and tracking.
A look at the typical workflow timeline for an agency reveals
the wasted time gaps that exist between work, documentation, and
collection. Entire weeks can pass before all the data is correct
and ready for billing.
Plan & Schedule |
Perform Work & Record |
Verify & Resolve |
Input Data |
Bill |
Nurse develops care plan for patient
Scheduler assigns personnel
Calls and schedules visit with home aide |
Home aide visits patient
Performs work
Manually records documentation for visit
Submits paperwork via mail, fax, or drives to office |
Admin reviews documentation against care plan
Sees several discrepancies and unclear documentation
Calls home aide to several times clarify question
Modifies documentation |
Documentation sent over to data entry to be keyed into billing system.
Keyed data is verified against original documentation.
Ready for billing. |
Bill sent |
Time:
Hours to Days |
Time:
Days to Weeks |
Time:
Hours to Days |
Time:
Hours |
Elapsed Time:
Weeks |
|
A Better Way
The table below shows how HomeAdvantageTM
can "shave-off" from days to weeks from the typical agency workflow
timeline. The first difference is how work is recorded. Rather
than rely on manually written notes which are mailed or physically
submitted days later, the information is entered at the point
of service via telephone. Secondly, HomeAdvantageTM
automatically checks for consistency with the care plan. If there
are no exceptions, the visit is ready for billing. However, if
an exception arises, the administrator can handle the question
that same day. The process from scheduling to bill rendering is
compressed from weeks to days. The results are;
|
Instant verification of work performed |
|
Less administrative work |
|
Less out of pocket expenses for mileage reimbursement |
|
Faster receivables |
|
Improved cash flow |
|
Better quality control |
Plan & Schedule |
Perform Work & Record |
Verify
&
Resolve |
Bill |
Nurse develops care plan for patient
Scheduler assigns personnel
Calls and schedules visit with home aide |
Home aide visits patient; makes arrival calls
Performs work
Home aide makes departure call and records activity by inputting data via phone
Leaves for next visit |
Admin sees discrepancies on PC screen
Admin types in text message to alert home aide via voice messaging
Home aide receives voice message on next patient visit
Calls Admin to clarify
Admin makes adjustment for visit.
Ready to bill |
Bill Sent
|
Time:
Hours to Days |
Time:
Hours |
Time:
Minutes to Hours |
Elapsed Time: Days |
|